Refund and Returns Policy

Returns

We accept returns within 10 days of receipt. To be eligible for a return, your item must be:

regular priced item
unused and in the same condition that you received it
must be in the original packaging with tags attached

If you received a damaged or wrong item, please contact us at team@miwookidsph.com within 48 hours. In these cases, we will cover all shipping costs to make it right!

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We have the right to refuse your return if the item returned is not matching the description of returns. We will notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable. If you receive a refund, the cost of the shipping on your original invoice will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. You can check-in with credit card provider, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@miwookidsph.com

Sale Items

Items purchased on sale prices cannot be returned or refunded.

Exchanges

If you wish to exchange an item for the another item or different size, send us an email at team@miwookidsph.com and send your item to 03 Purok 6B, San Juan, Apalit, Pampanga 2016.

We will not cover shipping costs for size or item exchanges.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you as a refund.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to:

Miwoo Kids PH
+63 919 000 6375
03 Purok 6B, San Juan, Apalit, Pampanga 2016

We prefer to use our partner courier J&T. You will be responsible for paying for your own shipping costs for returning your item.

Questions?

If you have any more questions, feel free to contact us at team@miwookidsph.com for questions related to refunds and returns.